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Privacy Policy

Netknow Limited has produced this privacy statement to demonstrate our commitment to safeguarding your privacy and personal information. The policy below outlines the information that we may collect and how we may use it.


Who are We?

Netknow Limited is a computer consultancy company formed in 1998. Netknow’s head office and registered address is at 4 Gatchell Meadow, Trull, Taunton, Somerset TA3 7HY.


How we Gather and use Personal Information

Customers:


As a nominated contact for a customer of Netknow Limited, we store and process:

Netknow Limited does not use bulk emailing or speculative marketing and does not gather or store personal information apart from that required to provide our services to you, such as contact details and email communications.

If we are required to access your IT systems on your behalf we may securely retain information to allow us to do so, such as account user names and password, IP address or web URLs. If you ask us to retain information on your behalf such as wireless keys, serial numbers and activation keys we will do so securely.

This information is processed under the basis of Article 6(1)(f) – legitimate interest, of the EU general data protection regulation 2016/679 (GDPR). These regulations provide you with rights to request access to the information we hold about you, to request rectification of the information we hold about you, to erase the data we hold about you, to object to the processing of your information, and to lodge a complaint with the UK Information Commissioner’s Office.

Website Visitors:


Netknow uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at http://www.google.com/privacypolicy.html.

Netknow Limited will not collect any personally-identifiable information about you (e.g. name, address, e-mail address) without you expressly agreeing to provide it to us. We will ask permission to collect information if you sign up for any of our newsletters or online demonstrations so we can send you the information you have requested or other news items that you may be interested in. We may store and process this information to better understand your legitimate interest in our services and to personalise your experience. We may also monitor user traffic patterns and use of our site with this information to help improve our service to you.


Our Use of Cookies

Netknow uses cookies to ensure that we give you the best experience on our website. We can also use these cookies to record how often you visit the site and the areas you visit within it. Although they can identify a user’s computer, cookies themselves do not personally identify users. You can set your browser to refuse cookies if you wish to. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Netknow website.


Who Has Access to Your Information?

Netknow Limited will not give or sell your personal information to any outside organisation for that organisation’s own use without your consent. We will only pass on information to third parties if legitimately required in the provision of services to you, either to your own suppliers or to suppliers of services we provide to you. We use hosting and other services provided by Zen Internet and email services provided by Microsoft. As far as we are aware, the data is physically held within the European Union and is not transferred outside the European Union.

Netknow Limited may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to a) conform with the law, or; b) protect and defend the rights or property of Netknow, the site or the users of Netknow sites.


How Long Your Information Is Kept

We may retain your personal information to enable us to provide our services to you, for our legitimate interests or for legal purposes. We will securely delete personal information as soon as requested by the customer, unless required for our legitimate or legal purposes.


Security

Netknow Limited has security measures in place to protect the loss, misuse and alteration of the information under our control and personal information collected by us is stored in secure operating environments that are not available to the public.


Updating or Changing Information We Collect

The accuracy of your information is important to us. To review or edit the information we hold or to enquire further about this statement, please reach us through the usual channels or using the details at at http://www.netknow.co.uk/Contact-us.html


Your Rights

You are entitled to view, amend, or delete the personal information/data that we hold. You have the following rights: